A South American company
purchased a fine printing press from a firm in the United States. After it had
been shipped and completely assembled, the workmen could not get it to operate
properly. The most knowledgeable personnel tried to adjust it, but to no avail.
The company finally sent a wire to the manufacturer asking for a representative
to come and fix it. Sensing the urgency of the request, the U.S. firm sent the
designer of the press. When he arrived on the scene, the company officials were
skeptical because he was young. After discussing the situation, they sent this
cable to the manufacturer; “Your man is too young. Send a more experienced
person.” The reply came back, “He made the machine. Let him fix it.”
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